FAQs – Furniture Traditions

Furniture Traditions FAQS

Do you have free parking?
Do you offer a warranty?
Do you offer any after-product warranties or protection plans?
Do you deliver and is there a charge?
Are your delivery drivers on contract or staff employees?
Can I pick up the furniture that I purchase?
Do you have financing available?
What is your return policy?
Can I take an item out on approval?
Can I take fabric out on approval?
Can I cancel my special order?
How do I get rid of my old mattress?
What is an in-home consultation and is there a charge?
Do you guarantee your prices?
How long do custom special orders take?
Do you sell any products that are made in the USA?
What type of cleaning and polishing products do you recommend?
Do you have lift chairs?
Where are you located?
Do you offer a discount to designers?
How long have you been in business?
Do you handle re-upholstery on old furniture?
Do you design and install drapes?
Do you handle furniture repairs?
What forms of payment do you accept?
Who do I contact if I have further questions?

Do you have free parking?

Absolutely yes! Our parking lot is on-site.

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Do you offer a warranty?

Yes. Every product carries a manufacturer’s warranty.We will also ensure you receive the full benefit of factory warranties, as we are the “Factory Authorized” service provider for many furniture brands in this area.

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Do you offer any after-product warranties or protection plans?

Yes. To protect your furniture against a broad range of accidental damage, we also offer the Guardsman Gold Furniture Protection Plan for purchase. This plan provides no-worry accidental damage warranty: 5 Year Case Goods Protection Plan, a 10 Year Fabric Protection Plan, and a 5 Year Leather Protection Plan.

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Do you deliver and is there a charge?

Yes. Charges for our delivery depend upon distance from our store. See us for accurate and fair delivery fee details.

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Are your delivery drivers on contract or staff employees?

All of our warehouse and delivery drivers are staff employees, and are very often our family members who are learning the business!

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Can I pick up the furniture that I purchase?

Yes, but our employees and staff are not responsible for damages while loading and unloading.

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Do you have financing available?

Credit-worthy customers can always enjoy credit at our store. Depending on your purchase amount, we regularly offer 6 months or 12 months interest-free. For details and to learn of any current long-term financing options, phone our office at 281-446-0001.

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What is your return policy?

If you are not satisfied with your purchase, you may return it to the store within 48 hours of purchase. We will gladly issue an in-store credit to be used within 90 days from date of purchase. This does not apply to special orders, clearance items or mattresses.

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Can I take an item out on approval?

As a customer courtesy, certain items are eligible to be taken on approval. If merchandise is not returned within 48 hours, sale will be automatically processed as a final sale.

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Can I take fabric out on approval?

Absolutely. In fact, we recommend it! Room lighting can greatly affect the appearance of different fabrics, and we want you to be 100% satisfied with your selection.

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Can I cancel my special order?

Special orders are non-cancellable. We require a 50% non-refundable down payment of invoice amount. The balance must be paid upon the delivery of each item.

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How do I get rid of my old mattress?

For a nominal fee of $29, Furniture Traditions will haul away your old mattress.

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What is an in-home consultation and is there a charge?

Decorate like the pros with the help of our FREE in-home design team. Our experts give you the scoop on the latest trends in furniture and interior design. Find your home’s personal flair with their expertise. Minimum purchase required.

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Do you guarantee your prices?

Yes. We will price match written quotes from any competitor within Texas.

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How long do custom special orders take?

Typically special orders take 4-6 weeks for delivery, but may vary upon item availability.

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Do you sell any products that are made in the USA?

Yes, we take pride in seeking out quality products from vendors that help to provide American jobs, and offer a range of items that are made in the USA.

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What type of cleaning and polishing products do you recommend?

We recommend the award-winning Guardsman quality line of furniture cleaners and polishes. Products available for purchase in-store.

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Do you have lift chairs?

Yes, we carry the Ultra-Comfort line of lift chairs, and have floor models available to try in various sizes.

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Where are you located?

We are proudly located in Humble, TX, at the corner of FM 1960 and Wilson Rd.

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Do you offer a discount to designers?

Yes. Please contact store for details.

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How long have you been in business?

Furniture Traditions has provided quality and affordable furnishings to the residents of Humble, TX and surrounding areas since 1970. We started as a family business and continue to operate as one today.

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Do you handle re-upholstery on old furniture?

No, we do not re-upholster furniture.

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Do you design and install drapes?

No, we do not design or install drapes or window coverings.

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Do you handle furniture repairs?

No, we do not handle furniture repairs.

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What forms of payment do you accept?

We accept checks, cash, and all major credit cards.

Interest Free Financing available with approved credit.  See Stores for details

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Who do I contact if I have further questions?

You may call us at 281-446-0001 or email us at info@furnituretraditionstx.com.

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